客户投诉
felix
parent
938e430186
commit
704eb548de
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@ -0,0 +1,39 @@
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import request from '@/config/axios'
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// 客户投诉 VO
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export interface CustomerComplaintsVO {
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id:number //ID
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customerId: number // 客户ID
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complaintLevel: number // 投诉级别
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complaintMethod: number // 投诉方式
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complaintUserId: number // 投诉人ID
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accusedComplaintUserId: number // 被投诉人ID
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processingEfficiency: number // 处理时效：天
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feedbackProblem: string // 事件描述
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suggestion: string // 投诉附件
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startUserSelectAssignees:object //发起人自选审批人 ,示例：{taskKey1:[1, 2],taskKey2:[1,2]}
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processInstanceId:string //流程编号
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}
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// 客户投诉 API
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export const CustomerComplaintsApi = {
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// 查询客户投诉分页
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getCustomerComplaintsPage: async (params: any) => {
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return await request.get({ url: `/crm/customer-complaints/page`, params })
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},
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// 查询客户投诉详情
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getCustomerComplaints: async (id: number) => {
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return await request.get({ url: `/crm/customer-complaints/get?id=` + id })
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},
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// 新增客户投诉
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createCustomerComplaints: async (data: CustomerComplaintsVO) => {
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return await request.post({ url: `/crm/customer-complaints/create`, data })
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},
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// 导出客户投诉 Excel
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exportCustomerComplaints: async (params) => {
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return await request.download({ url: `/crm/customer-complaints/export-excel`, params })
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},
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}
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@ -124,7 +124,7 @@ const filterUserList = async (deptId?: number) => {
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/** 提交选择 */
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const submitForm = async () => {
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try {
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message.success(t('common.updateSuccess'))
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// message.success(t('common.updateSuccess'))
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dialogVisible.value = false
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// 从所有用户列表中筛选出已选择的用户
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const emitUserList = userList.value.filter((user: any) =>
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@ -612,6 +612,30 @@ const remainingRouter: AppRouteRecordRaw[] = [
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title: '新增客户建议',
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activeMenu: '/crm/customer-suggestion'
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}
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},
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{
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path: 'customer-complaints/detail',
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component: () => import('@/views/crm/customer-complaints/detail.vue'),
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name: 'CustomerComplaintsDetail',
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meta: {
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noCache: true,
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hidden: true,
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canTo: true,
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title: '客户投诉详情',
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activeMenu: '/crm/customer-complaints'
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}
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},
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{
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path: 'customer-complaints/create',
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component: () => import('@/views/crm/customer-complaints/create.vue'),
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name: 'CustomerComplaintsCreate',
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meta: {
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noCache: true,
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hidden: true,
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canTo: true,
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title: '新增客户投诉',
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activeMenu: '/crm/customer-complaints'
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}
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}
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]
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},
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@ -218,6 +218,9 @@ export enum DICT_TYPE {
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CRM_COOPERATION_AREA = "crm_cooperation_area", //CRM 合作地区
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CRM_CUSTOMER_STSTUS = "crm_customer_status", //CRM 客户状态
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CRM_RETURN_VISIT_STSTUS = "crm_return_visit_type", //CRM 回访类型
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CRM_COMPLAINT_METHOD = "crm_complaint_method", // 投诉方式
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CRM_COMPLAINT_LEVEL = "crm_complaint_level", // 投诉级别
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// ========== ERP - 企业资源计划模块 ==========
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ERP_AUDIT_STATUS = 'erp_audit_status', // ERP 审批状态
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@ -0,0 +1,287 @@
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<template>
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<el-row :gutter="20">
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<el-col :span="16">
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<ContentWrap title="新增客户投诉">
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<el-form
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ref="formRef"
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v-loading="formLoading"
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:model="formData"
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:rules="formRules"
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label-width="100px"
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>
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<el-form-item label="客户" prop="customerId">
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<el-select
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v-model="formData.customerId"
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clearable
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filterable
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lable-key="name"
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placeholder="请选择客户"
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value-key="id"
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>
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<el-option
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v-for="item in customerList"
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:key="item.id"
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:label="item.name"
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:value="item.id!"
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/>
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</el-select>
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</el-form-item>
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<el-form-item label="投诉级别" prop="complaintLevel">
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<el-select v-model="formData.complaintLevel" placeholder="请选择投诉级别">
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<el-option
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v-for="dict in getIntDictOptions(DICT_TYPE.CRM_COMPLAINT_LEVEL)"
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:key="dict.value"
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:label="dict.label"
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:value="dict.value"
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/>
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</el-select>
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</el-form-item>
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<el-form-item label="投诉方式" prop="complaintMethod">
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<el-select v-model="formData.complaintMethod" placeholder="请选择投诉方式">
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<el-option
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v-for="dict in getIntDictOptions(DICT_TYPE.CRM_COMPLAINT_METHOD)"
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:key="dict.value"
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:label="dict.label"
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:value="dict.value"
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/>
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</el-select>
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</el-form-item>
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<el-form-item label="事件描述" prop="feedbackProblem">
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<el-input v-model="formData.feedbackProblem" placeholder="请输入事件描述" type="textarea" :rows="5"/>
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</el-form-item>
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<el-form-item label="附件(可选)" prop="suggestion">
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<UploadFile v-model="formData.suggestion" :limit="5" :fileType="['png','jpg','jpeg','bmp','doc','xls','pdf','txt']"/>
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</el-form-item>
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<el-form-item label="处理时效" prop="processingEfficiency">
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<el-input v-model="formData.processingEfficiency" placeholder="请输入处理时效，单位：天" />
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</el-form-item>
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<el-form-item label="投诉人" prop="complaintUserId">
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<el-input v-model="formData.complaintUserName" placeholder="请选择投诉人" readonly @click="handleSelectUserForm('complaintUser')"/>
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</el-form-item>
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<el-form-item label="被投诉人" prop="accusedComplaintUserId">
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<el-input v-model="formData.accusedComplaintUserName" placeholder="请选择被投诉人" readonly @click="handleSelectUserForm('accusedComplaintUser')" />
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</el-form-item>
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<el-form-item>
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<el-button :disabled="formLoading" type="primary" @click="submitForm">
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确 定
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</el-button>
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</el-form-item>
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</el-form>
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</ContentWrap>
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</el-col>
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<!-- 审批相关：流程信息 -->
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<el-col :span="8">
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<ContentWrap title="审批流程" :bodyStyle="{ padding: '0 20px 0' }">
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<ProcessInstanceTimeline
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ref="timelineRef"
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:activity-nodes="activityNodes"
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:show-status-icon="false"
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@select-user-confirm="selectUserConfirm"
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/>
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</ContentWrap>
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</el-col>
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</el-row>
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<!-- 用户选择弹窗 -->
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<UserSelectForm ref="userSelectFormRef" @confirm="handleUserSelectConfirm" />
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</template>
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<script lang="ts" setup>
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import {DICT_TYPE, getIntDictOptions} from "@/utils/dict";
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import { useTagsViewStore } from '@/store/modules/tagsView'
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import { CustomerComplaintsApi, CustomerComplaintsVO } from '@/api/crm/customer-complaints'
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import * as CustomerApi from '@/api/crm/customer'
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import UserSelectForm from '@/components/UserSelectForm/index.vue'
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// 审批相关：import
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import * as DefinitionApi from '@/api/bpm/definition'
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import ProcessInstanceTimeline from '@/views/bpm/processInstance/detail/ProcessInstanceTimeline.vue'
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import * as ProcessInstanceApi from '@/api/bpm/processInstance'
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import { CandidateStrategy, NodeId } from '@/components/SimpleProcessDesignerV2/src/consts'
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import { ApprovalNodeInfo } from '@/api/bpm/processInstance'
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defineOptions({ name: 'CustomerComplaintsCreate' })
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const message = useMessage() // 消息弹窗
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const { delView } = useTagsViewStore() // 视图操作
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const { push, currentRoute } = useRouter() // 路由
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const formLoading = ref(false) // 表单的加载中：1）修改时的数据加载；2）提交的按钮禁用
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const formData = ref({ //表单数据
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customerId: undefined, // 客户ID
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complaintLevel: undefined, // 投诉级别
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complaintMethod: undefined, // 投诉方式
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complaintUserId: undefined, // 投诉人ID
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complaintUserName:undefined, // 投诉人姓名
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accusedComplaintUserId: undefined, // 被投诉人ID
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accusedComplaintUserName:undefined, //被投诉人姓名
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processingEfficiency: undefined, // 处理时效：天
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feedbackProblem: undefined, // 事件描述
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suggestion: '', // 投诉附件
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startUserSelectAssignees:undefined //发起人自选审批人 ,示例：{taskKey1:[1, 2],taskKey2:[1,2]}
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})
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const formRules = reactive({ //表单验证规则
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customerId: [{ required: true, message: '客户不能为空', trigger: 'blur' }],
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complaintLevel: [{ required: true, message: '投诉级别不能为空', trigger: 'blur' }],
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complaintMethod: [{ required: true, message: '投诉方式不能为空', trigger: 'blur' }],
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complaintUserId: [{ required: true, message: '投诉人不能为空', trigger: 'change' }],
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accusedComplaintUserId: [{ required: true, message: '被投诉人不能为空', trigger: 'change' }],
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processingEfficiency: [{ required: true, message: '处理时效不能为空', trigger: 'change' }],
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feedbackProblem: [{ required: true, message: '事件描述不能为空', trigger: 'change' }]
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})
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const formRef = ref() // 表单 Ref
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const customerList = ref([] as CustomerApi.CustomerVO[]) // 客户列表
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const userSelectFormRef = ref(); //选择用户
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// 审批相关：变量
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const processDefineKey = 'crm_complaints' // 流程定义 Key
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const startUserSelectTasks = ref([]) // 发起人需要选择审批人的用户任务列表
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const startUserSelectAssignees = ref({}) // 发起人选择审批人的数据
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const tempStartUserSelectAssignees = ref({}) // 历史发起人选择审批人的数据，用于每次表单变更时，临时保存
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const activityNodes = ref<ProcessInstanceApi.ApprovalNodeInfo[]>([]) // 审批节点信息
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const processDefinitionId = ref('') //流程模型ID
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/** 提交表单 */
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const submitForm = async () => {
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// 1.1 校验表单
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await formRef.value.validate()
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// 1.2 审批相关：校验指定审批人
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if (startUserSelectTasks.value?.length > 0) {
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for (const userTask of startUserSelectTasks.value) {
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if (
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Array.isArray(startUserSelectAssignees.value[userTask.id]) &&
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startUserSelectAssignees.value[userTask.id].length === 0
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) {
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return message.warning(`请选择${userTask.name}的审批人`)
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}
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}
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}
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// 2. 提交请求
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formLoading.value = true
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try {
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const data = { ...formData.value } as unknown as CustomerComplaintsVO
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// 审批相关：设置指定审批人
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if (startUserSelectTasks.value?.length > 0) {
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data.startUserSelectAssignees = startUserSelectAssignees.value
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}
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await CustomerComplaintsApi.createCustomerComplaints(data)
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message.success('保存成功')
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// 关闭当前 Tab
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delView(unref(currentRoute))
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// 跳转到客户投诉查询列表
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await push({ name: 'CustomerComplaints' })
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} finally {
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formLoading.value = false
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}
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}
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/** 审批相关：获取审批详情,用于节点预测 */
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const getApprovalDetail = async () => {
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try {
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const data = await ProcessInstanceApi.getApprovalDetail({
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processDefinitionId: processDefinitionId.value,
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activityId: NodeId.START_USER_NODE_ID
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})
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if (!data) {
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message.error('查询不到审批详情信息！')
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return
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}
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// 获取审批节点，显示 Timeline 的数据
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activityNodes.value = data.activityNodes
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// 获取发起人自选的任务
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startUserSelectTasks.value = data.activityNodes?.filter(
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(node: ApprovalNodeInfo) => CandidateStrategy.START_USER_SELECT === node.candidateStrategy
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)
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// 恢复之前的选择审批人
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if (startUserSelectTasks.value?.length > 0) {
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for (const node of startUserSelectTasks.value) {
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if (
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tempStartUserSelectAssignees.value[node.id] &&
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tempStartUserSelectAssignees.value[node.id].length > 0
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) {
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startUserSelectAssignees.value[node.id] = tempStartUserSelectAssignees.value[node.id]
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} else {
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startUserSelectAssignees.value[node.id] = []
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}
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}
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}
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} finally {
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}
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}
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/** 审批相关：选择发起人 */
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const selectUserConfirm = (id: string, userList: any[]) => {
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startUserSelectAssignees.value[id] = userList?.map((item: any) => item.id)
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}
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/** 选择用户弹窗*/
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const handleSelectUserForm = (activityId:string) => {
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userSelectFormRef.value.open(activityId, []);
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}
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/** 选择用户后确认*/
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const handleUserSelectConfirm = (activityId: string, userList: any[])=>{
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formData.value[activityId+"Id"] = userList[0].id
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formData.value[activityId+"Name"] = userList[0].nickname
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}
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/** 初始化 */
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onMounted(async () => {
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//获得流程模型定义
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const processDefinitionDetail = await DefinitionApi.getProcessDefinition(
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undefined,
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processDefineKey
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)
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if (!processDefinitionDetail) {
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message.error('流程模型未配置，请检查！')
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return
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}
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processDefinitionId.value = processDefinitionDetail.id // 流程模型ID
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startUserSelectTasks.value = processDefinitionDetail.startUserSelectTasks
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// 审批相关：加载最新的审批详情，主要用于节点预测
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await getApprovalDetail()
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// 查询客户列表
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customerList.value = await CustomerApi.getCustomerSimpleList()
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})
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/** 审批相关：预测流程节点会因为输入的参数值而产生新的预测结果值，所以需重新预测一次, formData.value可改成实际业务中的特定字段
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watch(
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formData.value,
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(newValue, oldValue) => {
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if (!oldValue) {
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return
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}
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if (newValue && Object.keys(newValue).length > 0) {
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// 记录之前的节点审批人
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tempStartUserSelectAssignees.value = startUserSelectAssignees.value
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startUserSelectAssignees.value = {}
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// 加载最新的审批详情,主要用于节点预测
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getApprovalDetail()
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}
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},
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{
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immediate: true
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}
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)
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*/
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</script>
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@ -0,0 +1,115 @@
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<template>
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<ContentWrap>
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<el-descriptions :column="1" border>
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<el-descriptions-item label="处理状态">
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<dict-tag :type="DICT_TYPE.BPM_PROCESS_INSTANCE_STATUS" :value="detailData.status" />
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</el-descriptions-item>
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<el-descriptions-item label="投诉级别">
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<dict-tag :type="DICT_TYPE.CRM_COMPLAINT_LEVEL" :value="detailData.complaintLevel" />
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</el-descriptions-item>
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<el-descriptions-item label="投诉方式">
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<dict-tag :type="DICT_TYPE.CRM_COMPLAINT_METHOD" :value="detailData.complaintMethod" />
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</el-descriptions-item>
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<el-descriptions-item label="客户姓名">
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{{ detailData.customerName }}
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</el-descriptions-item>
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<el-descriptions-item label="事件描述">
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{{ detailData.feedbackProblem}}
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</el-descriptions-item>
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<el-descriptions-item label="投诉附件">
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<span v-if="detailData.suggestion">
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<el-link
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v-for="(link, index) in detailData.suggestion.split(',')"
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:key="index"
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:href="link"
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type="primary"
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target="_blank"
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>
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附件{{ index + 1 }}
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</el-link>
|
||||
<span v-if="index < detailData.suggestion.split(',').length - 1">, </span>
|
||||
</span>
|
||||
<span v-else></span>
|
||||
</el-descriptions-item>
|
||||
|
||||
<el-descriptions-item label="投诉人">
|
||||
{{ detailData.complaintUserName }}
|
||||
</el-descriptions-item>
|
||||
|
||||
<el-descriptions-item label="投诉部门">
|
||||
{{ detailData.complaintDeptName }}
|
||||
</el-descriptions-item>
|
||||
|
||||
<el-descriptions-item label="被投诉人">
|
||||
{{ detailData.accusedComplaintUserName }}
|
||||
</el-descriptions-item>
|
||||
|
||||
<el-descriptions-item label="被投诉部门">
|
||||
{{ detailData.accusedComplaintDeptName }}
|
||||
</el-descriptions-item>
|
||||
|
||||
|
||||
<el-descriptions-item label="处理时效">
|
||||
{{ detailData.processingEfficiency}}天
|
||||
</el-descriptions-item>
|
||||
|
||||
<el-descriptions-item label="创建人">
|
||||
{{ detailData.creatorName}}
|
||||
</el-descriptions-item>
|
||||
|
||||
<el-descriptions-item label="创建时间">
|
||||
{{ formatDate(detailData.createTime, 'YYYY-MM-DD HH:mm:ss') }}
|
||||
</el-descriptions-item>
|
||||
|
||||
<el-descriptions-item label="ID">
|
||||
{{ detailData.id }}
|
||||
</el-descriptions-item>
|
||||
|
||||
<el-descriptions-item label="流程编号">
|
||||
{{ detailData.processInstanceId}}
|
||||
</el-descriptions-item>
|
||||
|
||||
</el-descriptions>
|
||||
</ContentWrap>
|
||||
</template>
|
||||
<script lang="ts" setup>
|
||||
import { DICT_TYPE } from '@/utils/dict'
|
||||
import { formatDate } from '@/utils/formatTime'
|
||||
import { propTypes } from '@/utils/propTypes'
|
||||
import { CustomerComplaintsApi} from '@/api/crm/customer-complaints'
|
||||
|
||||
defineOptions({ name: 'CustomerSuggestionDetail' })
|
||||
|
||||
const { query } = useRoute() // 查询参数
|
||||
|
||||
const props = defineProps({
|
||||
id: propTypes.number.def(undefined)
|
||||
})
|
||||
const detailLoading = ref(false) // 表单的加载中
|
||||
const detailData = ref<any>({}) // 详情数据
|
||||
const queryId = query.id as unknown as number // 从 URL 传递过来的 id 编号
|
||||
|
||||
/** 获得数据 */
|
||||
const getInfo = async () => {
|
||||
detailLoading.value = true
|
||||
try {
|
||||
detailData.value = await CustomerComplaintsApi.getCustomerComplaints(props.id || queryId)
|
||||
} finally {
|
||||
detailLoading.value = false
|
||||
}
|
||||
}
|
||||
defineExpose({ open: getInfo }) // 提供 open 方法，用于打开弹窗
|
||||
|
||||
/** 初始化 **/
|
||||
onMounted(() => {
|
||||
getInfo()
|
||||
})
|
||||
</script>
|
||||
|
|
@ -0,0 +1,355 @@
|
|||
<template>
|
||||
<ContentWrap>
|
||||
<!-- 搜索工作栏 -->
|
||||
<el-form
|
||||
class="-mb-15px"
|
||||
:model="queryParams"
|
||||
ref="queryFormRef"
|
||||
:inline="true"
|
||||
label-width="68px"
|
||||
>
|
||||
|
||||
|
||||
<el-form-item label="投诉人" prop="complaintUserId">
|
||||
<el-input
|
||||
v-model="queryParams.complaintUserName"
|
||||
class="!w-240px"
|
||||
clearable
|
||||
readonly
|
||||
placeholder="请选择投诉人"
|
||||
@click="handleSelectUserForm('complaintUser')"
|
||||
/>
|
||||
</el-form-item>
|
||||
|
||||
|
||||
<el-form-item label="被投诉人" prop="accusedComplaintUserId">
|
||||
<el-input
|
||||
v-model="queryParams.accusedComplaintUserName"
|
||||
class="!w-240px"
|
||||
clearable
|
||||
readonly
|
||||
placeholder="请选择被投诉人"
|
||||
@click="handleSelectUserForm('accusedComplaintUser')"
|
||||
/>
|
||||
</el-form-item>
|
||||
|
||||
|
||||
<el-form-item label="客户" prop="customerId">
|
||||
<el-select
|
||||
v-model="queryParams.customerId"
|
||||
placeholder="请选择客户"
|
||||
clearable
|
||||
filterable
|
||||
class="!w-240px"
|
||||
>
|
||||
<el-option
|
||||
v-for="item in customerList"
|
||||
:key="item.id"
|
||||
:label="item.name"
|
||||
:value="item.id!"
|
||||
/>
|
||||
|
||||
</el-select>
|
||||
</el-form-item>
|
||||
|
||||
<el-form-item label="投诉级别" prop="complaintLevel">
|
||||
<el-select
|
||||
v-model="queryParams.complaintLevel"
|
||||
placeholder="请选择投诉级别"
|
||||
clearable
|
||||
class="!w-240px"
|
||||
>
|
||||
<el-option
|
||||
v-for="dict in getIntDictOptions(DICT_TYPE.CRM_COMPLAINT_LEVEL)"
|
||||
:key="dict.value"
|
||||
:label="dict.label"
|
||||
:value="dict.value"
|
||||
/>
|
||||
</el-select>
|
||||
</el-form-item>
|
||||
<el-form-item label="投诉方式" prop="complaintMethod">
|
||||
<el-select
|
||||
v-model="queryParams.complaintMethod"
|
||||
placeholder="请选择投诉方式"
|
||||
clearable
|
||||
class="!w-240px"
|
||||
>
|
||||
<el-option
|
||||
v-for="dict in getIntDictOptions(DICT_TYPE.CRM_COMPLAINT_METHOD)"
|
||||
:key="dict.value"
|
||||
:label="dict.label"
|
||||
:value="dict.value"
|
||||
/>
|
||||
</el-select>
|
||||
</el-form-item>
|
||||
|
||||
<el-form-item label="处理状态" prop="status">
|
||||
<el-select
|
||||
v-model="queryParams.status"
|
||||
placeholder="请选择处理状态"
|
||||
clearable
|
||||
class="!w-240px"
|
||||
>
|
||||
<el-option
|
||||
v-for="dict in getIntDictOptions(DICT_TYPE.BPM_PROCESS_INSTANCE_STATUS)"
|
||||
:key="dict.value"
|
||||
:label="dict.label"
|
||||
:value="dict.value"
|
||||
/>
|
||||
</el-select>
|
||||
</el-form-item>
|
||||
<el-form-item label="创建时间" prop="createTime">
|
||||
<el-date-picker
|
||||
v-model="queryParams.createTime"
|
||||
value-format="YYYY-MM-DD HH:mm:ss"
|
||||
type="daterange"
|
||||
start-placeholder="开始日期"
|
||||
end-placeholder="结束日期"
|
||||
:default-time="[new Date('1 00:00:00'), new Date('1 23:59:59')]"
|
||||
class="!w-220px"
|
||||
/>
|
||||
</el-form-item>
|
||||
<el-form-item>
|
||||
<el-button @click="handleQuery"><Icon icon="ep:search" class="mr-5px" /> 搜索</el-button>
|
||||
<el-button @click="resetQuery"><Icon icon="ep:refresh" class="mr-5px" /> 重置</el-button>
|
||||
<el-button
|
||||
type="primary"
|
||||
plain
|
||||
@click="goCreateDetail"
|
||||
v-hasPermi="['crm:customer-complaints:create']"
|
||||
>
|
||||
<Icon icon="ep:plus" class="mr-5px" /> 新增
|
||||
</el-button>
|
||||
<el-button
|
||||
type="success"
|
||||
plain
|
||||
@click="handleExport"
|
||||
:loading="exportLoading"
|
||||
v-hasPermi="['crm:customer-complaints:export']"
|
||||
>
|
||||
<Icon icon="ep:download" class="mr-5px" /> 导出
|
||||
</el-button>
|
||||
</el-form-item>
|
||||
</el-form>
|
||||
</ContentWrap>
|
||||
|
||||
<!-- 列表 -->
|
||||
<ContentWrap>
|
||||
<el-table v-loading="loading" :data="list" :stripe="true" :show-overflow-tooltip="true" >
|
||||
<el-table-column label="客户姓名" align="center" fixed="left" prop="customerName" width="120"/>
|
||||
<el-table-column label="处理状态" align="center" prop="status" width="100">
|
||||
<template #default="scope">
|
||||
<dict-tag :type="DICT_TYPE.BPM_PROCESS_INSTANCE_STATUS" :value="scope.row.status" />
|
||||
</template>
|
||||
</el-table-column>
|
||||
<el-table-column label="投诉级别" align="center" prop="complaintLevel" width="100">
|
||||
<template #default="scope">
|
||||
<dict-tag :type="DICT_TYPE.CRM_COMPLAINT_LEVEL" :value="scope.row.complaintLevel" />
|
||||
</template>
|
||||
</el-table-column>
|
||||
|
||||
<el-table-column label="事件描述" align="center" prop="feedbackProblem" width="300"/>
|
||||
<el-table-column label="投诉人" align="center" prop="complaintUserName" width="100"/>
|
||||
<el-table-column label="投诉部门" align="center" prop="complaintDeptName" width="200"/>
|
||||
<el-table-column label="被投诉人" align="center" prop="accusedComplaintUserName" width="100"/>
|
||||
<el-table-column label="被投诉部门" align="center" prop="accusedComplaintDeptName" width="200"/>
|
||||
<el-table-column label="处理时效" align="center" prop="processingEfficiency" :formatter="addUnit" width="100"/>
|
||||
|
||||
<el-table-column label="投诉方式" align="center" prop="complaintMethod" width="100">
|
||||
<template #default="scope">
|
||||
<dict-tag :type="DICT_TYPE.CRM_COMPLAINT_METHOD" :value="scope.row.complaintMethod" />
|
||||
</template>
|
||||
</el-table-column>
|
||||
|
||||
|
||||
<el-table-column label="创建人" align="center" prop="creatorName" width="100"/>
|
||||
<el-table-column
|
||||
label="创建时间"
|
||||
align="center"
|
||||
prop="createTime"
|
||||
:formatter="dateFormatter"
|
||||
width="180px"
|
||||
/>
|
||||
<el-table-column label="ID" align="center" prop="id" width="200"/>
|
||||
|
||||
<el-table-column label="操作" align="center" fixed="right" min-width="150">
|
||||
<template #default="scope">
|
||||
<el-button
|
||||
link
|
||||
type="primary"
|
||||
@click="goDetail(scope.row.id)"
|
||||
v-hasPermi="['crm:customer-complaints:query']"
|
||||
>
|
||||
详情
|
||||
</el-button>
|
||||
<el-button
|
||||
link
|
||||
type="primary"
|
||||
@click="goProcessDetail(scope.row.processInstanceId)"
|
||||
v-hasPermi="['crm:customer-complaints:query']"
|
||||
>
|
||||
进度
|
||||
</el-button>
|
||||
</template>
|
||||
</el-table-column>
|
||||
</el-table>
|
||||
<!-- 分页 -->
|
||||
<Pagination
|
||||
:total="total"
|
||||
v-model:page="queryParams.pageNo"
|
||||
v-model:limit="queryParams.pageSize"
|
||||
@pagination="getList"
|
||||
/>
|
||||
</ContentWrap>
|
||||
|
||||
|
||||
<!-- 用户选择弹窗 -->
|
||||
<UserSelectForm ref="userSelectFormRef" @confirm="handleUserSelectConfirm" />
|
||||
|
||||
</template>
|
||||
|
||||
<script setup lang="ts">
|
||||
import { getIntDictOptions, DICT_TYPE } from '@/utils/dict'
|
||||
import { dateFormatter } from '@/utils/formatTime'
|
||||
import download from '@/utils/download'
|
||||
import { CustomerComplaintsApi, CustomerComplaintsVO } from '@/api/crm/customer-complaints'
|
||||
import * as CustomerApi from "@/api/crm/customer";
|
||||
import UserSelectForm from '@/components/UserSelectForm/index.vue'
|
||||
|
||||
/** 客户投诉 列表 */
|
||||
defineOptions({ name: 'CustomerComplaints' })
|
||||
|
||||
const message = useMessage() // 消息弹窗
|
||||
const router = useRouter() // 路由
|
||||
const loading = ref(true) // 列表的加载中
|
||||
const list = ref<CustomerComplaintsVO[]>([]) // 列表的数据
|
||||
const total = ref(0) // 列表的总页数
|
||||
const queryParams = reactive({
|
||||
pageNo: 1,
|
||||
pageSize: 10,
|
||||
customerId: undefined,
|
||||
complaintUserId: undefined,
|
||||
complaintUserName:undefined, //投诉人姓名，仅用于展示不作为查询条件
|
||||
complaintLevel: undefined,
|
||||
complaintMethod: undefined,
|
||||
acceptedUserId: undefined,
|
||||
acceptedUserName:undefined, //受理人姓名，仅用于展示不作为查询条件
|
||||
accusedComplaintUserId: undefined,
|
||||
accusedComplaintUserName:undefined, //被投诉人姓名，仅用于展示不作为查询条件
|
||||
processingUserId: undefined,
|
||||
processingUserName:undefined, //处理人姓名，仅用于展示不作为查询条件
|
||||
status: undefined,
|
||||
createTime: [],
|
||||
})
|
||||
const queryFormRef = ref() // 搜索的表单
|
||||
const exportLoading = ref(false) // 导出的加载中
|
||||
const customerList = ref<CustomerApi.CustomerVO[]>([]) // 客户列表
|
||||
const userSelectFormRef = ref(); //选择用户
|
||||
|
||||
/** 查询列表 */
|
||||
const getList = async () => {
|
||||
loading.value = true
|
||||
try {
|
||||
const data = await CustomerComplaintsApi.getCustomerComplaintsPage(queryParams)
|
||||
list.value = data.list
|
||||
total.value = data.total
|
||||
} finally {
|
||||
loading.value = false
|
||||
}
|
||||
}
|
||||
|
||||
/** 搜索按钮操作 */
|
||||
const handleQuery = () => {
|
||||
queryParams.pageNo = 1
|
||||
getList()
|
||||
}
|
||||
|
||||
/** 重置按钮操作 */
|
||||
const resetQuery = () => {
|
||||
queryFormRef.value.resetFields()
|
||||
queryParams.complaintUserName = undefined
|
||||
queryParams.acceptedUserName = undefined
|
||||
queryParams.accusedComplaintUserName = undefined
|
||||
queryParams.processingUserName = undefined
|
||||
|
||||
handleQuery()
|
||||
}
|
||||
|
||||
|
||||
/** 导出按钮操作 */
|
||||
const handleExport = async () => {
|
||||
try {
|
||||
// 导出的二次确认
|
||||
await message.exportConfirm()
|
||||
// 发起导出
|
||||
exportLoading.value = true
|
||||
const data = await CustomerComplaintsApi.exportCustomerComplaints(queryParams)
|
||||
download.excel(data, '客户投诉.xls')
|
||||
} catch {
|
||||
} finally {
|
||||
exportLoading.value = false
|
||||
}
|
||||
}
|
||||
|
||||
/** 选择用户弹窗*/
|
||||
const handleSelectUserForm = (activityId:string) => {
|
||||
userSelectFormRef.value.open(activityId, []);
|
||||
}
|
||||
|
||||
/** 选择用户后确认*/
|
||||
const handleUserSelectConfirm = (activityId: string, userList: any[])=>{
|
||||
queryParams[activityId+"Id"] = userList[0].id
|
||||
queryParams[activityId+"Name"] = userList[0].nickname
|
||||
}
|
||||
|
||||
/** 格式化函数，添加单位 */
|
||||
const addUnit = (row, column, cellValue) => {
|
||||
return `${cellValue}天`;
|
||||
};
|
||||
|
||||
/** 详情*/
|
||||
const goDetail = (id:number) => {
|
||||
router.push({
|
||||
name: 'CustomerComplaintsDetail',
|
||||
query: {
|
||||
id: id
|
||||
}
|
||||
})
|
||||
}
|
||||
|
||||
/** 审批进度 */
|
||||
const goProcessDetail = (processInstanceId:string) => {
|
||||
router.push({
|
||||
name: 'BpmProcessInstanceDetail',
|
||||
query: {
|
||||
id: processInstanceId
|
||||
}
|
||||
})
|
||||
}
|
||||
|
||||
/** 新建 */
|
||||
const goCreateDetail = () => {
|
||||
router.push({
|
||||
name: 'CustomerComplaintsCreate'
|
||||
})
|
||||
}
|
||||
|
||||
|
||||
/** 初始化 **/
|
||||
onMounted(async () => {
|
||||
await getList()
|
||||
|
||||
// 查询客户列表
|
||||
customerList.value = await CustomerApi.getCustomerSimpleList()
|
||||
})
|
||||
|
||||
|
||||
// fix: 列表不刷新的问题。
|
||||
watch(
|
||||
() => router.currentRoute.value,
|
||||
() => {
|
||||
getList()
|
||||
}
|
||||
)
|
||||
|
||||
</script>
|
||||
|
|
@ -6,11 +6,6 @@
|
|||
<dict-tag :type="DICT_TYPE.BPM_PROCESS_INSTANCE_STATUS" :value="detailData.status" />
|
||||
</el-descriptions-item>
|
||||
|
||||
<el-descriptions-item label="ID">
|
||||
{{ detailData.id }}
|
||||
</el-descriptions-item>
|
||||
|
||||
|
||||
|
||||
<el-descriptions-item label="客户姓名">
|
||||
{{ detailData.customerName }}
|
||||
|
|
@ -25,51 +20,30 @@
|
|||
</el-descriptions-item>
|
||||
|
||||
|
||||
<el-descriptions-item label="反馈人姓名">
|
||||
<el-descriptions-item label="反馈人">
|
||||
{{ detailData.feedbackUserName }}
|
||||
</el-descriptions-item>
|
||||
|
||||
|
||||
|
||||
<el-descriptions-item label="反馈部门名称">
|
||||
<el-descriptions-item label="反馈部门">
|
||||
{{ detailData.feedbackDeptName }}
|
||||
</el-descriptions-item>
|
||||
|
||||
<el-descriptions-item label="流程编号">
|
||||
{{ detailData.processInstanceId }}
|
||||
</el-descriptions-item>
|
||||
|
||||
|
||||
|
||||
<el-descriptions-item label="创建人姓名">
|
||||
<el-descriptions-item label="创建人">
|
||||
{{ detailData.creatorName }}
|
||||
</el-descriptions-item>
|
||||
|
||||
|
||||
|
||||
<el-descriptions-item label="创建时间">
|
||||
{{ formatDate(detailData.createTime, 'YYYY-MM-DD HH:mm:ss') }}
|
||||
</el-descriptions-item>
|
||||
|
||||
<!--
|
||||
|
||||
<el-descriptions-item label="客户ID">
|
||||
{{ detailData.customerId }}
|
||||
<el-descriptions-item label="ID">
|
||||
{{ detailData.id }}
|
||||
</el-descriptions-item>
|
||||
|
||||
<el-descriptions-item label="反馈人ID">
|
||||
{{ detailData.feedbackUserId }}
|
||||
<el-descriptions-item label="流程编号">
|
||||
{{ detailData.processInstanceId }}
|
||||
</el-descriptions-item>
|
||||
|
||||
<el-descriptions-item label="反馈部门ID">
|
||||
{{ detailData.feedbackDeptId }}
|
||||
</el-descriptions-item>
|
||||
|
||||
<el-descriptions-item label="创建人ID">
|
||||
{{ detailData.creator }}
|
||||
</el-descriptions-item>
|
||||
-->
|
||||
|
||||
</el-descriptions>
|
||||
</ContentWrap>
|
||||
</template>
|
||||
|
|
|
|||
|
|
@ -125,18 +125,17 @@
|
|||
<!-- 列表 -->
|
||||
<ContentWrap>
|
||||
<el-table v-loading="loading" :data="list">
|
||||
<el-table-column align="center" label="ID" prop="id" />
|
||||
<el-table-column align="center" label="客户姓名" prop="customerName" />
|
||||
<el-table-column align="center" label="反馈部门" prop="feedbackDeptName" />
|
||||
<el-table-column align="center" label="反馈人" prop="feedbackUserName" />
|
||||
<el-table-column align="center" label="反馈问题" prop="feedbackProblem" />
|
||||
<el-table-column align="center" label="建议" prop="suggestion" />
|
||||
<el-table-column align="center" label="处理状态" prop="status">
|
||||
<el-table-column align="center" fixed="left" label="客户姓名" prop="customerName" width="120" />
|
||||
<el-table-column align="center" label="反馈问题" prop="feedbackProblem" width="300"/>
|
||||
<el-table-column align="center" label="建议" prop="suggestion" width="300"/>
|
||||
<el-table-column align="center" label="处理状态" prop="status" width="100">
|
||||
<template #default="scope">
|
||||
<dict-tag :type="DICT_TYPE.BPM_PROCESS_INSTANCE_STATUS" :value="scope.row.status" />
|
||||
</template>
|
||||
</el-table-column>
|
||||
<el-table-column align="center" label="创建人" prop="creatorName" />
|
||||
<el-table-column align="center" label="反馈部门" prop="feedbackDeptName" width="200"/>
|
||||
<el-table-column align="center" label="反馈人" prop="feedbackUserName" width="100"/>
|
||||
<el-table-column align="center" label="创建人" prop="creatorName" width="100"/>
|
||||
<el-table-column
|
||||
:formatter="dateFormatter"
|
||||
align="center"
|
||||
|
|
@ -144,7 +143,9 @@
|
|||
prop="createTime"
|
||||
width="180"
|
||||
/>
|
||||
<el-table-column align="center" label="操作" width="200">
|
||||
<el-table-column label="ID" align="center" prop="id" width="200"/>
|
||||
|
||||
<el-table-column align="center" fixed="right" label="操作" min-width="150">
|
||||
<template #default="scope">
|
||||
<el-button
|
||||
v-hasPermi="['crm:customer-suggestion:query']"
|
||||
|
|
|
|||
Loading…
Reference in New Issue