From 704eb548de3b54f898e28556d91bd6e14c79cd8b Mon Sep 17 00:00:00 2001
From: felix <33110464+whdreamgithub@users.noreply.github.com>
Date: Mon, 28 Apr 2025 11:18:28 +0800
Subject: [PATCH 1/2] =?UTF-8?q?=E5=AE=A2=E6=88=B7=E6=8A=95=E8=AF=89?=
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
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---
 src/api/crm/customer-complaints/index.ts     |  39 ++
 src/components/UserSelectForm/index.vue      |   2 +-
 src/router/modules/remaining.ts              |  24 ++
 src/utils/dict.ts                            |   3 +
 src/views/crm/customer-complaints/create.vue | 287 +++++++++++++++
 src/views/crm/customer-complaints/detail.vue | 115 ++++++
 src/views/crm/customer-complaints/index.vue  | 355 +++++++++++++++++++
 src/views/crm/customer-suggestion/detail.vue |  40 +--
 src/views/crm/customer-suggestion/index.vue  |  19 +-
 9 files changed, 841 insertions(+), 43 deletions(-)
 create mode 100644 src/api/crm/customer-complaints/index.ts
 create mode 100644 src/views/crm/customer-complaints/create.vue
 create mode 100644 src/views/crm/customer-complaints/detail.vue
 create mode 100644 src/views/crm/customer-complaints/index.vue

diff --git a/src/api/crm/customer-complaints/index.ts b/src/api/crm/customer-complaints/index.ts
new file mode 100644
index 000000000..bcbebc137
--- /dev/null
+++ b/src/api/crm/customer-complaints/index.ts
@@ -0,0 +1,39 @@
+import request from '@/config/axios'
+
+// 客户投诉 VO
+export interface CustomerComplaintsVO {
+  id:number //ID
+  customerId: number // 客户ID
+  complaintLevel: number // 投诉级别
+  complaintMethod: number // 投诉方式
+  complaintUserId: number // 投诉人ID
+  accusedComplaintUserId: number // 被投诉人ID
+  processingEfficiency: number // 处理时效：天
+  feedbackProblem: string // 事件描述
+  suggestion: string // 投诉附件
+  startUserSelectAssignees:object //发起人自选审批人 ,示例：{taskKey1:[1, 2],taskKey2:[1,2]}
+  processInstanceId:string //流程编号
+}
+
+// 客户投诉 API
+export const CustomerComplaintsApi = {
+  // 查询客户投诉分页
+  getCustomerComplaintsPage: async (params: any) => {
+    return await request.get({ url: `/crm/customer-complaints/page`, params })
+  },
+
+  // 查询客户投诉详情
+  getCustomerComplaints: async (id: number) => {
+    return await request.get({ url: `/crm/customer-complaints/get?id=` + id })
+  },
+
+  // 新增客户投诉
+  createCustomerComplaints: async (data: CustomerComplaintsVO) => {
+    return await request.post({ url: `/crm/customer-complaints/create`, data })
+  },
+
+  // 导出客户投诉 Excel
+  exportCustomerComplaints: async (params) => {
+    return await request.download({ url: `/crm/customer-complaints/export-excel`, params })
+  },
+}
diff --git a/src/components/UserSelectForm/index.vue b/src/components/UserSelectForm/index.vue
index 5ed99f86e..1c9e8bc9c 100644
--- a/src/components/UserSelectForm/index.vue
+++ b/src/components/UserSelectForm/index.vue
@@ -124,7 +124,7 @@ const filterUserList = async (deptId?: number) => {
 /** 提交选择 */
 const submitForm = async () => {
   try {
-    message.success(t('common.updateSuccess'))
+   // message.success(t('common.updateSuccess'))
     dialogVisible.value = false
     // 从所有用户列表中筛选出已选择的用户
     const emitUserList = userList.value.filter((user: any) =>
diff --git a/src/router/modules/remaining.ts b/src/router/modules/remaining.ts
index 9b27642f1..4ecabc0b3 100644
--- a/src/router/modules/remaining.ts
+++ b/src/router/modules/remaining.ts
@@ -612,6 +612,30 @@ const remainingRouter: AppRouteRecordRaw[] = [
           title: '新增客户建议',
           activeMenu: '/crm/customer-suggestion'
         }
+      },
+      {
+        path: 'customer-complaints/detail',
+        component: () => import('@/views/crm/customer-complaints/detail.vue'),
+        name: 'CustomerComplaintsDetail',
+        meta: {
+          noCache: true,
+          hidden: true,
+          canTo: true,
+          title: '客户投诉详情',
+          activeMenu: '/crm/customer-complaints'
+        }
+      },
+      {
+        path: 'customer-complaints/create',
+        component: () => import('@/views/crm/customer-complaints/create.vue'),
+        name: 'CustomerComplaintsCreate',
+        meta: {
+          noCache: true,
+          hidden: true,
+          canTo: true,
+          title: '新增客户投诉',
+          activeMenu: '/crm/customer-complaints'
+        }
       }
     ]
   },
diff --git a/src/utils/dict.ts b/src/utils/dict.ts
index 3dd0f01ff..310b9c7b5 100644
--- a/src/utils/dict.ts
+++ b/src/utils/dict.ts
@@ -218,6 +218,9 @@ export enum DICT_TYPE {
   CRM_COOPERATION_AREA = "crm_cooperation_area", //CRM 合作地区
   CRM_CUSTOMER_STSTUS = "crm_customer_status", //CRM 客户状态
   CRM_RETURN_VISIT_STSTUS = "crm_return_visit_type", //CRM 回访类型
+  CRM_COMPLAINT_METHOD = "crm_complaint_method", // 投诉方式
+  CRM_COMPLAINT_LEVEL = "crm_complaint_level", // 投诉级别
+
 
   // ========== ERP - 企业资源计划模块  ==========
   ERP_AUDIT_STATUS = 'erp_audit_status', // ERP 审批状态
diff --git a/src/views/crm/customer-complaints/create.vue b/src/views/crm/customer-complaints/create.vue
new file mode 100644
index 000000000..c9508ec48
--- /dev/null
+++ b/src/views/crm/customer-complaints/create.vue
@@ -0,0 +1,287 @@
+<template>
+  <el-row :gutter="20">
+    <el-col :span="16">
+      <ContentWrap title="新增客户投诉">
+        <el-form
+          ref="formRef"
+          v-loading="formLoading"
+          :model="formData"
+          :rules="formRules"
+          label-width="100px"
+        >
+
+          <el-form-item label="客户" prop="customerId">
+            <el-select
+              v-model="formData.customerId"
+              clearable
+              filterable
+              lable-key="name"
+              placeholder="请选择客户"
+              value-key="id"
+            >
+              <el-option
+                v-for="item in customerList"
+                :key="item.id"
+                :label="item.name"
+                :value="item.id!"
+              />
+            </el-select>
+          </el-form-item>
+
+          <el-form-item label="投诉级别" prop="complaintLevel">
+            <el-select v-model="formData.complaintLevel" placeholder="请选择投诉级别">
+              <el-option
+                v-for="dict in getIntDictOptions(DICT_TYPE.CRM_COMPLAINT_LEVEL)"
+                :key="dict.value"
+                :label="dict.label"
+                :value="dict.value"
+              />
+            </el-select>
+          </el-form-item>
+
+          <el-form-item label="投诉方式" prop="complaintMethod">
+            <el-select v-model="formData.complaintMethod" placeholder="请选择投诉方式">
+              <el-option
+                v-for="dict in getIntDictOptions(DICT_TYPE.CRM_COMPLAINT_METHOD)"
+                :key="dict.value"
+                :label="dict.label"
+                :value="dict.value"
+              />
+            </el-select>
+          </el-form-item>
+
+          <el-form-item label="事件描述" prop="feedbackProblem">
+            <el-input v-model="formData.feedbackProblem" placeholder="请输入事件描述" type="textarea" :rows="5"/>
+          </el-form-item>
+
+          <el-form-item label="附件(可选)" prop="suggestion">
+            <UploadFile v-model="formData.suggestion" :limit="5" :fileType="['png','jpg','jpeg','bmp','doc','xls','pdf','txt']"/>
+          </el-form-item>
+
+          <el-form-item label="处理时效" prop="processingEfficiency">
+            <el-input v-model="formData.processingEfficiency" placeholder="请输入处理时效，单位：天" />
+          </el-form-item>
+
+          <el-form-item label="投诉人" prop="complaintUserId">
+            <el-input v-model="formData.complaintUserName" placeholder="请选择投诉人" readonly @click="handleSelectUserForm('complaintUser')"/>
+          </el-form-item>
+
+          <el-form-item label="被投诉人" prop="accusedComplaintUserId">
+            <el-input v-model="formData.accusedComplaintUserName" placeholder="请选择被投诉人" readonly @click="handleSelectUserForm('accusedComplaintUser')" />
+          </el-form-item>
+
+
+          <el-form-item>
+            <el-button :disabled="formLoading" type="primary" @click="submitForm">
+              确 定
+            </el-button>
+          </el-form-item>
+        </el-form>
+      </ContentWrap>
+    </el-col>
+
+    <!-- 审批相关：流程信息 -->
+    <el-col :span="8">
+      <ContentWrap title="审批流程" :bodyStyle="{ padding: '0 20px 0' }">
+        <ProcessInstanceTimeline
+          ref="timelineRef"
+          :activity-nodes="activityNodes"
+          :show-status-icon="false"
+          @select-user-confirm="selectUserConfirm"
+        />
+      </ContentWrap>
+    </el-col>
+  </el-row>
+
+  <!-- 用户选择弹窗 -->
+  <UserSelectForm ref="userSelectFormRef" @confirm="handleUserSelectConfirm" />
+
+</template>
+
+<script lang="ts" setup>
+import {DICT_TYPE, getIntDictOptions} from "@/utils/dict";
+import { useTagsViewStore } from '@/store/modules/tagsView'
+import { CustomerComplaintsApi, CustomerComplaintsVO } from '@/api/crm/customer-complaints'
+import * as CustomerApi from '@/api/crm/customer'
+import UserSelectForm from '@/components/UserSelectForm/index.vue'
+
+// 审批相关：import
+import * as DefinitionApi from '@/api/bpm/definition'
+import ProcessInstanceTimeline from '@/views/bpm/processInstance/detail/ProcessInstanceTimeline.vue'
+import * as ProcessInstanceApi from '@/api/bpm/processInstance'
+import { CandidateStrategy, NodeId } from '@/components/SimpleProcessDesignerV2/src/consts'
+import { ApprovalNodeInfo } from '@/api/bpm/processInstance'
+
+defineOptions({ name: 'CustomerComplaintsCreate' })
+
+const message = useMessage() // 消息弹窗
+const { delView } = useTagsViewStore() // 视图操作
+const { push, currentRoute } = useRouter() // 路由
+const formLoading = ref(false) // 表单的加载中：1）修改时的数据加载；2）提交的按钮禁用
+const formData = ref({ //表单数据
+  customerId: undefined, // 客户ID
+  complaintLevel: undefined, // 投诉级别
+  complaintMethod: undefined, // 投诉方式
+  complaintUserId: undefined, // 投诉人ID
+  complaintUserName:undefined, // 投诉人姓名
+  accusedComplaintUserId: undefined, // 被投诉人ID
+  accusedComplaintUserName:undefined, //被投诉人姓名
+  processingEfficiency: undefined, // 处理时效：天
+  feedbackProblem: undefined, // 事件描述
+  suggestion: '', // 投诉附件
+  startUserSelectAssignees:undefined //发起人自选审批人 ,示例：{taskKey1:[1, 2],taskKey2:[1,2]}
+})
+const formRules = reactive({ //表单验证规则
+  customerId: [{ required: true, message: '客户不能为空', trigger: 'blur' }],
+  complaintLevel: [{ required: true, message: '投诉级别不能为空', trigger: 'blur' }],
+  complaintMethod: [{ required: true, message: '投诉方式不能为空', trigger: 'blur' }],
+  complaintUserId: [{ required: true, message: '投诉人不能为空', trigger: 'change' }],
+  accusedComplaintUserId: [{ required: true, message: '被投诉人不能为空', trigger: 'change' }],
+  processingEfficiency: [{ required: true, message: '处理时效不能为空', trigger: 'change' }],
+  feedbackProblem: [{ required: true, message: '事件描述不能为空', trigger: 'change' }]
+})
+const formRef = ref() // 表单 Ref
+const customerList = ref([] as CustomerApi.CustomerVO[]) // 客户列表
+const userSelectFormRef = ref(); //选择用户
+
+// 审批相关：变量
+const processDefineKey = 'crm_complaints' // 流程定义 Key
+const startUserSelectTasks = ref([]) // 发起人需要选择审批人的用户任务列表
+const startUserSelectAssignees = ref({}) // 发起人选择审批人的数据
+const tempStartUserSelectAssignees = ref({}) // 历史发起人选择审批人的数据，用于每次表单变更时，临时保存
+const activityNodes = ref<ProcessInstanceApi.ApprovalNodeInfo[]>([]) // 审批节点信息
+const processDefinitionId = ref('') //流程模型ID
+
+/** 提交表单 */
+const submitForm = async () => {
+  // 1.1 校验表单
+  await formRef.value.validate()
+  // 1.2 审批相关：校验指定审批人
+  if (startUserSelectTasks.value?.length > 0) {
+    for (const userTask of startUserSelectTasks.value) {
+      if (
+        Array.isArray(startUserSelectAssignees.value[userTask.id]) &&
+        startUserSelectAssignees.value[userTask.id].length === 0
+      ) {
+        return message.warning(`请选择${userTask.name}的审批人`)
+      }
+    }
+  }
+
+  // 2. 提交请求
+  formLoading.value = true
+  try {
+    const data = { ...formData.value } as unknown as CustomerComplaintsVO
+    // 审批相关：设置指定审批人
+    if (startUserSelectTasks.value?.length > 0) {
+      data.startUserSelectAssignees = startUserSelectAssignees.value
+    }
+    await CustomerComplaintsApi.createCustomerComplaints(data)
+    message.success('保存成功')
+    // 关闭当前 Tab
+    delView(unref(currentRoute))
+    // 跳转到客户投诉查询列表
+    await push({ name: 'CustomerComplaints' })
+  } finally {
+    formLoading.value = false
+  }
+}
+
+/** 审批相关：获取审批详情,用于节点预测 */
+const getApprovalDetail = async () => {
+  try {
+    const data = await ProcessInstanceApi.getApprovalDetail({
+      processDefinitionId: processDefinitionId.value,
+      activityId: NodeId.START_USER_NODE_ID
+    })
+
+    if (!data) {
+      message.error('查询不到审批详情信息！')
+      return
+    }
+    // 获取审批节点，显示 Timeline 的数据
+    activityNodes.value = data.activityNodes
+
+    // 获取发起人自选的任务
+    startUserSelectTasks.value = data.activityNodes?.filter(
+      (node: ApprovalNodeInfo) => CandidateStrategy.START_USER_SELECT === node.candidateStrategy
+    )
+    // 恢复之前的选择审批人
+    if (startUserSelectTasks.value?.length > 0) {
+      for (const node of startUserSelectTasks.value) {
+        if (
+          tempStartUserSelectAssignees.value[node.id] &&
+          tempStartUserSelectAssignees.value[node.id].length > 0
+        ) {
+          startUserSelectAssignees.value[node.id] = tempStartUserSelectAssignees.value[node.id]
+        } else {
+          startUserSelectAssignees.value[node.id] = []
+        }
+      }
+    }
+  } finally {
+  }
+}
+
+/** 审批相关：选择发起人 */
+const selectUserConfirm = (id: string, userList: any[]) => {
+  startUserSelectAssignees.value[id] = userList?.map((item: any) => item.id)
+}
+
+/** 选择用户弹窗*/
+const handleSelectUserForm = (activityId:string) => {
+  userSelectFormRef.value.open(activityId, []);
+}
+
+/** 选择用户后确认*/
+const handleUserSelectConfirm = (activityId: string, userList: any[])=>{
+  formData.value[activityId+"Id"] = userList[0].id
+  formData.value[activityId+"Name"] = userList[0].nickname
+}
+
+/** 初始化 */
+onMounted(async () => {
+  //获得流程模型定义
+  const processDefinitionDetail = await DefinitionApi.getProcessDefinition(
+    undefined,
+    processDefineKey
+  )
+
+  if (!processDefinitionDetail) {
+    message.error('流程模型未配置，请检查！')
+    return
+  }
+
+  processDefinitionId.value = processDefinitionDetail.id  // 流程模型ID
+  startUserSelectTasks.value = processDefinitionDetail.startUserSelectTasks
+
+  // 审批相关：加载最新的审批详情，主要用于节点预测
+  await getApprovalDetail()
+
+  // 查询客户列表
+  customerList.value = await CustomerApi.getCustomerSimpleList()
+})
+
+/** 审批相关：预测流程节点会因为输入的参数值而产生新的预测结果值，所以需重新预测一次, formData.value可改成实际业务中的特定字段
+watch(
+  formData.value,
+  (newValue, oldValue) => {
+    if (!oldValue) {
+      return
+    }
+    if (newValue && Object.keys(newValue).length > 0) {
+      // 记录之前的节点审批人
+      tempStartUserSelectAssignees.value = startUserSelectAssignees.value
+      startUserSelectAssignees.value = {}
+      // 加载最新的审批详情,主要用于节点预测
+      getApprovalDetail()
+    }
+  },
+  {
+    immediate: true
+  }
+)
+
+*/
+
+</script>
diff --git a/src/views/crm/customer-complaints/detail.vue b/src/views/crm/customer-complaints/detail.vue
new file mode 100644
index 000000000..b4c6b3430
--- /dev/null
+++ b/src/views/crm/customer-complaints/detail.vue
@@ -0,0 +1,115 @@
+<template>
+  <ContentWrap>
+    <el-descriptions :column="1" border>
+
+      <el-descriptions-item label="处理状态">
+        <dict-tag :type="DICT_TYPE.BPM_PROCESS_INSTANCE_STATUS" :value="detailData.status" />
+      </el-descriptions-item>
+
+      <el-descriptions-item label="投诉级别">
+        <dict-tag :type="DICT_TYPE.CRM_COMPLAINT_LEVEL" :value="detailData.complaintLevel" />
+      </el-descriptions-item>
+
+      <el-descriptions-item label="投诉方式">
+        <dict-tag :type="DICT_TYPE.CRM_COMPLAINT_METHOD" :value="detailData.complaintMethod" />
+      </el-descriptions-item>
+
+      <el-descriptions-item label="客户姓名">
+        {{ detailData.customerName }}
+      </el-descriptions-item>
+
+      <el-descriptions-item label="事件描述">
+        {{ detailData.feedbackProblem}}
+      </el-descriptions-item>
+
+
+
+      <el-descriptions-item label="投诉附件">
+        <span v-if="detailData.suggestion">
+          <el-link
+            v-for="(link, index) in detailData.suggestion.split(',')"
+            :key="index"
+            :href="link"
+            type="primary"
+            target="_blank"
+          >
+            附件{{ index + 1 }}&nbsp;&nbsp;
+          </el-link>
+          <span v-if="index < detailData.suggestion.split(',').length - 1">, </span>
+        </span>
+        <span v-else></span>
+      </el-descriptions-item>
+
+      <el-descriptions-item label="投诉人">
+        {{ detailData.complaintUserName }}
+      </el-descriptions-item>
+
+      <el-descriptions-item label="投诉部门">
+        {{ detailData.complaintDeptName }}
+      </el-descriptions-item>
+
+      <el-descriptions-item label="被投诉人">
+        {{ detailData.accusedComplaintUserName }}
+      </el-descriptions-item>
+
+      <el-descriptions-item label="被投诉部门">
+        {{ detailData.accusedComplaintDeptName }}
+      </el-descriptions-item>
+
+
+      <el-descriptions-item label="处理时效">
+        {{ detailData.processingEfficiency}}天
+      </el-descriptions-item>
+
+      <el-descriptions-item label="创建人">
+        {{ detailData.creatorName}}
+      </el-descriptions-item>
+
+      <el-descriptions-item label="创建时间">
+        {{ formatDate(detailData.createTime, 'YYYY-MM-DD HH:mm:ss') }}
+      </el-descriptions-item>
+
+      <el-descriptions-item label="ID">
+        {{ detailData.id }}
+      </el-descriptions-item>
+
+      <el-descriptions-item label="流程编号">
+        {{ detailData.processInstanceId}}
+      </el-descriptions-item>
+
+    </el-descriptions>
+  </ContentWrap>
+</template>
+<script lang="ts" setup>
+import { DICT_TYPE } from '@/utils/dict'
+import { formatDate } from '@/utils/formatTime'
+import { propTypes } from '@/utils/propTypes'
+import { CustomerComplaintsApi} from '@/api/crm/customer-complaints'
+
+defineOptions({ name: 'CustomerSuggestionDetail' })
+
+const { query } = useRoute() // 查询参数
+
+const props = defineProps({
+  id: propTypes.number.def(undefined)
+})
+const detailLoading = ref(false) // 表单的加载中
+const detailData = ref<any>({}) // 详情数据
+const queryId = query.id as unknown as number // 从 URL 传递过来的 id 编号
+
+/** 获得数据 */
+const getInfo = async () => {
+  detailLoading.value = true
+  try {
+    detailData.value = await CustomerComplaintsApi.getCustomerComplaints(props.id || queryId)
+  } finally {
+    detailLoading.value = false
+  }
+}
+defineExpose({ open: getInfo }) // 提供 open 方法，用于打开弹窗
+
+/** 初始化 **/
+onMounted(() => {
+  getInfo()
+})
+</script>
diff --git a/src/views/crm/customer-complaints/index.vue b/src/views/crm/customer-complaints/index.vue
new file mode 100644
index 000000000..188449226
--- /dev/null
+++ b/src/views/crm/customer-complaints/index.vue
@@ -0,0 +1,355 @@
+<template>
+  <ContentWrap>
+    <!-- 搜索工作栏 -->
+    <el-form
+      class="-mb-15px"
+      :model="queryParams"
+      ref="queryFormRef"
+      :inline="true"
+      label-width="68px"
+    >
+
+
+      <el-form-item label="投诉人" prop="complaintUserId">
+        <el-input
+          v-model="queryParams.complaintUserName"
+          class="!w-240px"
+          clearable
+          readonly
+          placeholder="请选择投诉人"
+          @click="handleSelectUserForm('complaintUser')"
+        />
+      </el-form-item>
+
+
+      <el-form-item label="被投诉人" prop="accusedComplaintUserId">
+        <el-input
+          v-model="queryParams.accusedComplaintUserName"
+          class="!w-240px"
+          clearable
+          readonly
+          placeholder="请选择被投诉人"
+          @click="handleSelectUserForm('accusedComplaintUser')"
+        />
+      </el-form-item>
+
+
+      <el-form-item label="客户" prop="customerId">
+        <el-select
+          v-model="queryParams.customerId"
+          placeholder="请选择客户"
+          clearable
+          filterable
+          class="!w-240px"
+        >
+          <el-option
+            v-for="item in customerList"
+            :key="item.id"
+            :label="item.name"
+            :value="item.id!"
+          />
+
+        </el-select>
+      </el-form-item>
+
+      <el-form-item label="投诉级别" prop="complaintLevel">
+        <el-select
+          v-model="queryParams.complaintLevel"
+          placeholder="请选择投诉级别"
+          clearable
+          class="!w-240px"
+        >
+          <el-option
+            v-for="dict in getIntDictOptions(DICT_TYPE.CRM_COMPLAINT_LEVEL)"
+            :key="dict.value"
+            :label="dict.label"
+            :value="dict.value"
+          />
+        </el-select>
+      </el-form-item>
+      <el-form-item label="投诉方式" prop="complaintMethod">
+        <el-select
+          v-model="queryParams.complaintMethod"
+          placeholder="请选择投诉方式"
+          clearable
+          class="!w-240px"
+        >
+          <el-option
+            v-for="dict in getIntDictOptions(DICT_TYPE.CRM_COMPLAINT_METHOD)"
+            :key="dict.value"
+            :label="dict.label"
+            :value="dict.value"
+          />
+        </el-select>
+      </el-form-item>
+
+      <el-form-item label="处理状态" prop="status">
+        <el-select
+          v-model="queryParams.status"
+          placeholder="请选择处理状态"
+          clearable
+          class="!w-240px"
+        >
+          <el-option
+            v-for="dict in getIntDictOptions(DICT_TYPE.BPM_PROCESS_INSTANCE_STATUS)"
+            :key="dict.value"
+            :label="dict.label"
+            :value="dict.value"
+          />
+        </el-select>
+      </el-form-item>
+      <el-form-item label="创建时间" prop="createTime">
+        <el-date-picker
+          v-model="queryParams.createTime"
+          value-format="YYYY-MM-DD HH:mm:ss"
+          type="daterange"
+          start-placeholder="开始日期"
+          end-placeholder="结束日期"
+          :default-time="[new Date('1 00:00:00'), new Date('1 23:59:59')]"
+          class="!w-220px"
+        />
+      </el-form-item>
+      <el-form-item>
+        <el-button @click="handleQuery"><Icon icon="ep:search" class="mr-5px" /> 搜索</el-button>
+        <el-button @click="resetQuery"><Icon icon="ep:refresh" class="mr-5px" /> 重置</el-button>
+        <el-button
+          type="primary"
+          plain
+          @click="goCreateDetail"
+          v-hasPermi="['crm:customer-complaints:create']"
+        >
+          <Icon icon="ep:plus" class="mr-5px" /> 新增
+        </el-button>
+        <el-button
+          type="success"
+          plain
+          @click="handleExport"
+          :loading="exportLoading"
+          v-hasPermi="['crm:customer-complaints:export']"
+        >
+          <Icon icon="ep:download" class="mr-5px" /> 导出
+        </el-button>
+      </el-form-item>
+    </el-form>
+  </ContentWrap>
+
+  <!-- 列表 -->
+  <ContentWrap>
+    <el-table v-loading="loading" :data="list" :stripe="true" :show-overflow-tooltip="true" >
+      <el-table-column label="客户姓名" align="center" fixed="left" prop="customerName"  width="120"/>
+      <el-table-column label="处理状态" align="center" prop="status" width="100">
+        <template #default="scope">
+          <dict-tag :type="DICT_TYPE.BPM_PROCESS_INSTANCE_STATUS" :value="scope.row.status" />
+        </template>
+      </el-table-column>
+      <el-table-column label="投诉级别" align="center" prop="complaintLevel" width="100">
+        <template #default="scope">
+          <dict-tag :type="DICT_TYPE.CRM_COMPLAINT_LEVEL" :value="scope.row.complaintLevel" />
+        </template>
+      </el-table-column>
+
+      <el-table-column label="事件描述" align="center" prop="feedbackProblem" width="300"/>
+      <el-table-column label="投诉人" align="center" prop="complaintUserName" width="100"/>
+      <el-table-column label="投诉部门" align="center" prop="complaintDeptName" width="200"/>
+      <el-table-column label="被投诉人" align="center" prop="accusedComplaintUserName" width="100"/>
+      <el-table-column label="被投诉部门" align="center" prop="accusedComplaintDeptName" width="200"/>
+      <el-table-column label="处理时效" align="center" prop="processingEfficiency" :formatter="addUnit" width="100"/>
+
+      <el-table-column label="投诉方式" align="center" prop="complaintMethod" width="100">
+        <template #default="scope">
+          <dict-tag :type="DICT_TYPE.CRM_COMPLAINT_METHOD" :value="scope.row.complaintMethod" />
+        </template>
+      </el-table-column>
+
+
+      <el-table-column label="创建人" align="center" prop="creatorName" width="100"/>
+      <el-table-column
+        label="创建时间"
+        align="center"
+        prop="createTime"
+        :formatter="dateFormatter"
+        width="180px"
+      />
+      <el-table-column label="ID" align="center" prop="id" width="200"/>
+
+      <el-table-column label="操作" align="center" fixed="right" min-width="150">
+        <template #default="scope">
+          <el-button
+            link
+            type="primary"
+            @click="goDetail(scope.row.id)"
+            v-hasPermi="['crm:customer-complaints:query']"
+          >
+            详情
+          </el-button>
+          <el-button
+            link
+            type="primary"
+            @click="goProcessDetail(scope.row.processInstanceId)"
+            v-hasPermi="['crm:customer-complaints:query']"
+          >
+            进度
+          </el-button>
+        </template>
+      </el-table-column>
+    </el-table>
+    <!-- 分页 -->
+    <Pagination
+      :total="total"
+      v-model:page="queryParams.pageNo"
+      v-model:limit="queryParams.pageSize"
+      @pagination="getList"
+    />
+  </ContentWrap>
+
+
+  <!-- 用户选择弹窗 -->
+  <UserSelectForm ref="userSelectFormRef" @confirm="handleUserSelectConfirm" />
+
+</template>
+
+<script setup lang="ts">
+import { getIntDictOptions, DICT_TYPE } from '@/utils/dict'
+import { dateFormatter } from '@/utils/formatTime'
+import download from '@/utils/download'
+import { CustomerComplaintsApi, CustomerComplaintsVO } from '@/api/crm/customer-complaints'
+import * as CustomerApi from "@/api/crm/customer";
+import UserSelectForm from '@/components/UserSelectForm/index.vue'
+
+/** 客户投诉 列表 */
+defineOptions({ name: 'CustomerComplaints' })
+
+const message = useMessage() // 消息弹窗
+const router = useRouter() // 路由
+const loading = ref(true) // 列表的加载中
+const list = ref<CustomerComplaintsVO[]>([]) // 列表的数据
+const total = ref(0) // 列表的总页数
+const queryParams = reactive({
+  pageNo: 1,
+  pageSize: 10,
+  customerId: undefined,
+  complaintUserId: undefined,
+  complaintUserName:undefined, //投诉人姓名，仅用于展示不作为查询条件
+  complaintLevel: undefined,
+  complaintMethod: undefined,
+  acceptedUserId: undefined,
+  acceptedUserName:undefined, //受理人姓名，仅用于展示不作为查询条件
+  accusedComplaintUserId: undefined,
+  accusedComplaintUserName:undefined, //被投诉人姓名，仅用于展示不作为查询条件
+  processingUserId: undefined,
+  processingUserName:undefined, //处理人姓名，仅用于展示不作为查询条件
+  status: undefined,
+  createTime: [],
+})
+const queryFormRef = ref() // 搜索的表单
+const exportLoading = ref(false) // 导出的加载中
+const customerList = ref<CustomerApi.CustomerVO[]>([]) // 客户列表
+const userSelectFormRef = ref(); //选择用户
+
+/** 查询列表 */
+const getList = async () => {
+  loading.value = true
+  try {
+    const data = await CustomerComplaintsApi.getCustomerComplaintsPage(queryParams)
+    list.value = data.list
+    total.value = data.total
+  } finally {
+    loading.value = false
+  }
+}
+
+/** 搜索按钮操作 */
+const handleQuery = () => {
+  queryParams.pageNo = 1
+  getList()
+}
+
+/** 重置按钮操作 */
+const resetQuery = () => {
+  queryFormRef.value.resetFields()
+  queryParams.complaintUserName = undefined
+  queryParams.acceptedUserName = undefined
+  queryParams.accusedComplaintUserName = undefined
+  queryParams.processingUserName = undefined
+
+  handleQuery()
+}
+
+
+/** 导出按钮操作 */
+const handleExport = async () => {
+  try {
+    // 导出的二次确认
+    await message.exportConfirm()
+    // 发起导出
+    exportLoading.value = true
+    const data = await CustomerComplaintsApi.exportCustomerComplaints(queryParams)
+    download.excel(data, '客户投诉.xls')
+  } catch {
+  } finally {
+    exportLoading.value = false
+  }
+}
+
+/** 选择用户弹窗*/
+const handleSelectUserForm = (activityId:string) => {
+  userSelectFormRef.value.open(activityId, []);
+}
+
+/** 选择用户后确认*/
+const handleUserSelectConfirm = (activityId: string, userList: any[])=>{
+  queryParams[activityId+"Id"] = userList[0].id
+  queryParams[activityId+"Name"] = userList[0].nickname
+}
+
+/** 格式化函数，添加单位 */
+const addUnit = (row, column, cellValue) => {
+  return `${cellValue}天`;
+};
+
+/** 详情*/
+const goDetail = (id:number) => {
+  router.push({
+    name: 'CustomerComplaintsDetail',
+    query: {
+      id: id
+    }
+  })
+}
+
+/** 审批进度 */
+const goProcessDetail = (processInstanceId:string) => {
+  router.push({
+    name: 'BpmProcessInstanceDetail',
+    query: {
+      id: processInstanceId
+    }
+  })
+}
+
+/** 新建 */
+const goCreateDetail = () => {
+  router.push({
+    name: 'CustomerComplaintsCreate'
+  })
+}
+
+
+/** 初始化 **/
+onMounted(async () => {
+  await getList()
+
+  // 查询客户列表
+  customerList.value = await CustomerApi.getCustomerSimpleList()
+})
+
+
+// fix: 列表不刷新的问题。
+watch(
+  () => router.currentRoute.value,
+  () => {
+    getList()
+  }
+)
+
+</script>
diff --git a/src/views/crm/customer-suggestion/detail.vue b/src/views/crm/customer-suggestion/detail.vue
index 70d3effa5..33ede8507 100644
--- a/src/views/crm/customer-suggestion/detail.vue
+++ b/src/views/crm/customer-suggestion/detail.vue
@@ -6,11 +6,6 @@
         <dict-tag :type="DICT_TYPE.BPM_PROCESS_INSTANCE_STATUS" :value="detailData.status" />
       </el-descriptions-item>
 
-      <el-descriptions-item label="ID">
-        {{ detailData.id }}
-      </el-descriptions-item>
-
-
 
       <el-descriptions-item label="客户姓名">
         {{ detailData.customerName }}
@@ -25,51 +20,30 @@
       </el-descriptions-item>
 
 
-      <el-descriptions-item label="反馈人姓名">
+      <el-descriptions-item label="反馈人">
         {{ detailData.feedbackUserName }}
       </el-descriptions-item>
 
-
-
-      <el-descriptions-item label="反馈部门名称">
+      <el-descriptions-item label="反馈部门">
         {{ detailData.feedbackDeptName }}
       </el-descriptions-item>
 
-      <el-descriptions-item label="流程编号">
-        {{ detailData.processInstanceId }}
-      </el-descriptions-item>
-
-
-
-      <el-descriptions-item label="创建人姓名">
+      <el-descriptions-item label="创建人">
         {{ detailData.creatorName }}
       </el-descriptions-item>
 
-
-
       <el-descriptions-item label="创建时间">
         {{ formatDate(detailData.createTime, 'YYYY-MM-DD HH:mm:ss') }}
       </el-descriptions-item>
 
-      <!--
-
-      <el-descriptions-item label="客户ID">
-        {{ detailData.customerId }}
+      <el-descriptions-item label="ID">
+        {{ detailData.id }}
       </el-descriptions-item>
 
-      <el-descriptions-item label="反馈人ID">
-        {{ detailData.feedbackUserId }}
+      <el-descriptions-item label="流程编号">
+        {{ detailData.processInstanceId }}
       </el-descriptions-item>
 
-      <el-descriptions-item label="反馈部门ID">
-        {{ detailData.feedbackDeptId }}
-      </el-descriptions-item>
-
-      <el-descriptions-item label="创建人ID">
-        {{ detailData.creator }}
-      </el-descriptions-item>
-    -->
-
     </el-descriptions>
   </ContentWrap>
 </template>
diff --git a/src/views/crm/customer-suggestion/index.vue b/src/views/crm/customer-suggestion/index.vue
index 33d9167f2..9168750d7 100644
--- a/src/views/crm/customer-suggestion/index.vue
+++ b/src/views/crm/customer-suggestion/index.vue
@@ -125,18 +125,17 @@
   <!-- 列表 -->
   <ContentWrap>
     <el-table v-loading="loading" :data="list">
-      <el-table-column align="center" label="ID" prop="id" />
-      <el-table-column align="center" label="客户姓名" prop="customerName" />
-      <el-table-column align="center" label="反馈部门" prop="feedbackDeptName" />
-      <el-table-column align="center" label="反馈人" prop="feedbackUserName" />
-      <el-table-column align="center" label="反馈问题" prop="feedbackProblem" />
-      <el-table-column align="center" label="建议" prop="suggestion" />
-      <el-table-column align="center" label="处理状态" prop="status">
+      <el-table-column align="center" fixed="left" label="客户姓名" prop="customerName" width="120" />
+      <el-table-column align="center" label="反馈问题" prop="feedbackProblem" width="300"/>
+      <el-table-column align="center" label="建议" prop="suggestion" width="300"/>
+      <el-table-column align="center" label="处理状态" prop="status" width="100">
         <template #default="scope">
           <dict-tag :type="DICT_TYPE.BPM_PROCESS_INSTANCE_STATUS" :value="scope.row.status" />
         </template>
       </el-table-column>
-      <el-table-column align="center" label="创建人" prop="creatorName" />
+      <el-table-column align="center" label="反馈部门" prop="feedbackDeptName" width="200"/>
+      <el-table-column align="center" label="反馈人" prop="feedbackUserName" width="100"/>
+      <el-table-column align="center" label="创建人" prop="creatorName" width="100"/>
       <el-table-column
         :formatter="dateFormatter"
         align="center"
@@ -144,7 +143,9 @@
         prop="createTime"
         width="180"
       />
-      <el-table-column align="center" label="操作" width="200">
+      <el-table-column label="ID" align="center" prop="id" width="200"/>
+
+      <el-table-column align="center" fixed="right" label="操作" min-width="150">
         <template #default="scope">
           <el-button
             v-hasPermi="['crm:customer-suggestion:query']"

From 7b909062d7e38f5939011627c7c1b16deaf365d3 Mon Sep 17 00:00:00 2001
From: felix <33110464+whdreamgithub@users.noreply.github.com>
Date: Mon, 28 Apr 2025 12:21:46 +0800
Subject: [PATCH 2/2] =?UTF-8?q?=E5=AE=A2=E6=88=B7=E6=8A=95=E8=AF=89?=
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

---
 .env.local | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/.env.local b/.env.local
index 49d3c9089..35765584d 100644
--- a/.env.local
+++ b/.env.local
@@ -4,7 +4,7 @@ NODE_ENV=development
 VITE_DEV=true
 
 # 请求路径
-VITE_BASE_URL='http://192.168.251.60:48080'
+VITE_BASE_URL='http://localhost:48080'
 
 # 文件上传类型：server - 后端上传， client - 前端直连上传，仅支持 S3 服务
 VITE_UPLOAD_TYPE=server