diff --git a/src/api/crm/customer-suggestion/index.ts b/src/api/crm/customer-suggestion/index.ts
new file mode 100644
index 000000000..a0c241dbe
--- /dev/null
+++ b/src/api/crm/customer-suggestion/index.ts
@@ -0,0 +1,33 @@
+import request from '@/config/axios'
+
+// 客户建议 VO
+export interface CustomerSuggestionVO {
+  id:number //ID
+  customerId: number // 客户ID
+  feedbackDeptId: number // 反馈部门 ID
+  feedbackUserId: number // 反馈人 ID
+  feedbackProblem: string // 反馈问题
+  suggestion: string // 建议
+}
+
+// 客户建议 API
+  // 查询客户建议分页
+  export const getCustomerSuggestionPage = async (params: PageParam) => {
+    return await request.get({ url: `/crm/customer-suggestion/page`, params })
+  }
+
+  // 查询客户建议详情
+  export const getCustomerSuggestion = async (id: number) => {
+    return await request.get({ url: `/crm/customer-suggestion/get?id=` + id })
+  }
+
+  // 新增客户建议
+  export const createCustomerSuggestion = async (data: CustomerSuggestionVO) => {
+    return await request.post({ url: `/crm/customer-suggestion/create`, data })
+  }
+
+  // 导出客户建议 Excel
+  export const exportCustomerSuggestion = async (params: PageParam) => {
+    return await request.download({ url: `/crm/customer-suggestion/export-excel`, params })
+  }
+
diff --git a/src/views/crm/customer-suggestion/create.vue b/src/views/crm/customer-suggestion/create.vue
new file mode 100644
index 000000000..6f50c60a2
--- /dev/null
+++ b/src/views/crm/customer-suggestion/create.vue
@@ -0,0 +1,274 @@
+<template>
+  <el-row :gutter="20">
+    <el-col :span="16">
+      <ContentWrap title="新增客户建议">
+        <el-form
+          ref="formRef"
+          v-loading="formLoading"
+          :model="formData"
+          :rules="formRules"
+          label-width="100px"
+        >
+
+          <el-form-item label="客户" prop="customerId">
+            <el-select
+              v-model="formData.customerId"
+              clearable
+              lable-key="name"
+              placeholder="请选择客户"
+              value-key="id"
+            >
+              <el-option
+                v-for="item in customerList"
+                :key="item.id"
+                :label="item.name"
+                :value="item.id!"
+              />
+            </el-select>
+          </el-form-item>
+
+          <el-form-item label="反馈部门" prop="feedbackDeptId">
+            <el-tree-select
+              v-model="formData.feedbackDeptId"
+              :data="deptList"
+              :props="defaultProps"
+              check-strictly
+              node-key="id"
+              placeholder="请选择部门"
+              @change="getSimpleUserList"
+            />
+          </el-form-item>
+
+          <el-form-item label="反馈人" prop="feedbackUserId">
+            <el-select
+              v-model="formData.feedbackUserId"
+              clearable
+              lable-key="name"
+              placeholder="请选择反馈人"
+              value-key="id"
+            >
+              <el-option
+                v-for="item in userList"
+                :key="item.id"
+                :label="item.nickname"
+                :value="item.id!"
+              />
+            </el-select>
+          </el-form-item>
+
+
+          <el-form-item label="反馈问题" prop="feedbackProblem">
+            <el-input v-model="formData.feedbackProblem" placeholder="请输入反馈问题" type="textarea" :rows="3"/>
+          </el-form-item>
+          <el-form-item label="建议" prop="suggestion">
+            <el-input v-model="formData.suggestion" placeholder="请输入建议" type="textarea" :rows="3"/>
+          </el-form-item>
+          <el-form-item>
+            <el-button :disabled="formLoading" type="primary" @click="submitForm">
+              确 定
+            </el-button>
+          </el-form-item>
+        </el-form>
+      </ContentWrap>
+    </el-col>
+
+    <!-- 审批相关：流程信息 -->
+    <el-col :span="8">
+      <ContentWrap title="审批流程" :bodyStyle="{ padding: '0 20px 0' }">
+        <ProcessInstanceTimeline
+          ref="timelineRef"
+          :activity-nodes="activityNodes"
+          :show-status-icon="false"
+          @select-user-confirm="selectUserConfirm"
+        />
+      </ContentWrap>
+    </el-col>
+  </el-row>
+
+</template>
+
+<script lang="ts" setup>
+import { useTagsViewStore } from '@/store/modules/tagsView'
+import * as CustomerSuggestionApi from '@/api/crm/customer-suggestion'
+import * as CustomerApi from '@/api/crm/customer'
+import * as DeptApi from '@/api/system/dept'
+import * as UserApi from '@/api/system/user'
+
+// 审批相关：import
+import * as DefinitionApi from '@/api/bpm/definition'
+import ProcessInstanceTimeline from '@/views/bpm/processInstance/detail/ProcessInstanceTimeline.vue'
+import * as ProcessInstanceApi from '@/api/bpm/processInstance'
+import { CandidateStrategy, NodeId } from '@/components/SimpleProcessDesignerV2/src/consts'
+import { ApprovalNodeInfo } from '@/api/bpm/processInstance'
+import {defaultProps, handleTree} from "@/utils/tree";
+
+defineOptions({ name: 'CustomerSuggestionCreate' })
+
+const message = useMessage() // 消息弹窗
+const { delView } = useTagsViewStore() // 视图操作
+const { push, currentRoute } = useRouter() // 路由
+const customerList = ref([] as CustomerApi.CustomerVO[]) // 客户列表
+const deptList = ref([] as DeptApi.DeptVO[]) //部门列表
+const userList = ref([] as UserApi.UserVO[]) //用户列表
+const formLoading = ref(false) // 表单的加载中：1）修改时的数据加载；2）提交的按钮禁用
+const formData = ref({ //表单数据
+  customerId:undefined,
+  feedbackDeptId:undefined,
+  feedbackUserId:undefined,
+  feedbackProblem:undefined,
+  suggestion:undefined
+})
+const formRules = reactive({ //表单验证规则
+  customerId: [{ required: true, message: '客户不能为空', trigger: 'blur' }],
+  feedbackDeptId: [{ required: true, message: '反馈部门不能为空', trigger: 'blur' }],
+  feedbackUserId: [{ required: true, message: '反馈人不能为空', trigger: 'blur' }],
+  feedbackProblem: [{ required: true, message: '反馈问题不能为空', trigger: 'change' }],
+  suggestion: [{ required: true, message: '建议不能为空', trigger: 'change' }]
+})
+const formRef = ref() // 表单 Ref
+
+// 审批相关：变量
+const processDefineKey = 'crm_suggestion' // 流程定义 Key
+const startUserSelectTasks = ref([]) // 发起人需要选择审批人的用户任务列表
+const startUserSelectAssignees = ref({}) // 发起人选择审批人的数据
+const tempStartUserSelectAssignees = ref({}) // 历史发起人选择审批人的数据，用于每次表单变更时，临时保存
+const activityNodes = ref<ProcessInstanceApi.ApprovalNodeInfo[]>([]) // 审批节点信息
+const processDefinitionId = ref('')
+
+/** 提交表单 */
+const submitForm = async () => {
+  // 1.1 校验表单
+  if (!formRef) return
+  const valid = await formRef.value.validate()
+  if (!valid) return
+  // 1.2 审批相关：校验指定审批人
+  if (startUserSelectTasks.value?.length > 0) {
+    for (const userTask of startUserSelectTasks.value) {
+      if (
+        Array.isArray(startUserSelectAssignees.value[userTask.id]) &&
+        startUserSelectAssignees.value[userTask.id].length === 0
+      ) {
+        return message.warning(`请选择${userTask.name}的审批人`)
+      }
+    }
+  }
+
+  // 2. 提交请求
+  formLoading.value = true
+  try {
+    const data = { ...formData.value } as unknown as CustomerSuggestionApi.CustomerSuggestionVO
+    // 审批相关：设置指定审批人
+    if (startUserSelectTasks.value?.length > 0) {
+      data.startUserSelectAssignees = startUserSelectAssignees.value
+    }
+    await CustomerSuggestionApi.createCustomerSuggestion(data)
+    message.success('发起成功')
+    // 关闭当前 Tab
+    delView(unref(currentRoute))
+    await push({ name: 'CustomerSuggestion' })
+  } finally {
+    formLoading.value = false
+  }
+}
+
+/** 审批相关：获取审批详情 */
+const getApprovalDetail = async () => {
+  try {
+    const data = await ProcessInstanceApi.getApprovalDetail({
+      processDefinitionId: processDefinitionId.value,
+      // TODO 小北：可以支持 processDefinitionKey 查询
+      activityId: NodeId.START_USER_NODE_ID
+    })
+
+    if (!data) {
+      message.error('查询不到审批详情信息！')
+      return
+    }
+    // 获取审批节点，显示 Timeline 的数据
+    activityNodes.value = data.activityNodes
+
+    // 获取发起人自选的任务
+    startUserSelectTasks.value = data.activityNodes?.filter(
+      (node: ApprovalNodeInfo) => CandidateStrategy.START_USER_SELECT === node.candidateStrategy
+    )
+    // 恢复之前的选择审批人
+    if (startUserSelectTasks.value?.length > 0) {
+      for (const node of startUserSelectTasks.value) {
+        if (
+          tempStartUserSelectAssignees.value[node.id] &&
+          tempStartUserSelectAssignees.value[node.id].length > 0
+        ) {
+          startUserSelectAssignees.value[node.id] = tempStartUserSelectAssignees.value[node.id]
+        } else {
+          startUserSelectAssignees.value[node.id] = []
+        }
+      }
+    }
+  } finally {
+  }
+}
+
+/** 审批相关：选择发起人 */
+const selectUserConfirm = (id: string, userList: any[]) => {
+  startUserSelectAssignees.value[id] = userList?.map((item: any) => item.id)
+}
+
+
+/** 选择部门后，查询用户列表 */
+const getSimpleUserList = async () => {
+  // 清空 feedbackUserId 的值
+  formData.value.feedbackUserId = undefined;
+
+  const feedbackDeptId = formData.value.feedbackDeptId;
+  if (feedbackDeptId) {
+    // 加载用户
+    userList.value = await UserApi.getSimpleUserList(feedbackDeptId);
+  } else {
+    userList.value = [];
+  }
+}
+
+/** 初始化 */
+onMounted(async () => {
+  // TODO @小北：这里可以简化，统一通过 getApprovalDetail 处理么？
+  const processDefinitionDetail = await DefinitionApi.getProcessDefinition(
+    undefined,
+    processDefineKey
+  )
+
+  if (!processDefinitionDetail) {
+    message.error('流程模型未配置，请检查！')
+    return
+  }
+  processDefinitionId.value = processDefinitionDetail.id
+  startUserSelectTasks.value = processDefinitionDetail.startUserSelectTasks
+
+  // 审批相关：加载最新的审批详情，主要用于节点预测
+  await getApprovalDetail()
+
+  // 查询客户列表
+  customerList.value = await CustomerApi.getCustomerSimpleList()
+  // 加载部门树
+  deptList.value = handleTree(await DeptApi.getSimpleDeptList())
+})
+
+/** 审批相关：预测流程节点会因为输入的参数值而产生新的预测结果值，所以需重新预测一次, formData.value可改成实际业务中的特定字段 */
+watch(
+  formData.value,
+  (newValue, oldValue) => {
+    if (!oldValue) {
+      return
+    }
+    if (newValue && Object.keys(newValue).length > 0) {
+      // 记录之前的节点审批人
+      tempStartUserSelectAssignees.value = startUserSelectAssignees.value
+      startUserSelectAssignees.value = {}
+      // 加载最新的审批详情,主要用于节点预测
+      getApprovalDetail()
+    }
+  },
+  {
+    immediate: true
+  }
+)
+</script>
diff --git a/src/views/crm/customer-suggestion/detail.vue b/src/views/crm/customer-suggestion/detail.vue
new file mode 100644
index 000000000..70d3effa5
--- /dev/null
+++ b/src/views/crm/customer-suggestion/detail.vue
@@ -0,0 +1,108 @@
+<template>
+  <ContentWrap>
+    <el-descriptions :column="1" border>
+
+      <el-descriptions-item label="处理状态">
+        <dict-tag :type="DICT_TYPE.BPM_PROCESS_INSTANCE_STATUS" :value="detailData.status" />
+      </el-descriptions-item>
+
+      <el-descriptions-item label="ID">
+        {{ detailData.id }}
+      </el-descriptions-item>
+
+
+
+      <el-descriptions-item label="客户姓名">
+        {{ detailData.customerName }}
+      </el-descriptions-item>
+
+      <el-descriptions-item label="反馈问题">
+        {{ detailData.feedbackProblem }}
+      </el-descriptions-item>
+
+      <el-descriptions-item label="建议">
+        {{ detailData.suggestion }}
+      </el-descriptions-item>
+
+
+      <el-descriptions-item label="反馈人姓名">
+        {{ detailData.feedbackUserName }}
+      </el-descriptions-item>
+
+
+
+      <el-descriptions-item label="反馈部门名称">
+        {{ detailData.feedbackDeptName }}
+      </el-descriptions-item>
+
+      <el-descriptions-item label="流程编号">
+        {{ detailData.processInstanceId }}
+      </el-descriptions-item>
+
+
+
+      <el-descriptions-item label="创建人姓名">
+        {{ detailData.creatorName }}
+      </el-descriptions-item>
+
+
+
+      <el-descriptions-item label="创建时间">
+        {{ formatDate(detailData.createTime, 'YYYY-MM-DD HH:mm:ss') }}
+      </el-descriptions-item>
+
+      <!--
+
+      <el-descriptions-item label="客户ID">
+        {{ detailData.customerId }}
+      </el-descriptions-item>
+
+      <el-descriptions-item label="反馈人ID">
+        {{ detailData.feedbackUserId }}
+      </el-descriptions-item>
+
+      <el-descriptions-item label="反馈部门ID">
+        {{ detailData.feedbackDeptId }}
+      </el-descriptions-item>
+
+      <el-descriptions-item label="创建人ID">
+        {{ detailData.creator }}
+      </el-descriptions-item>
+    -->
+
+    </el-descriptions>
+  </ContentWrap>
+</template>
+<script lang="ts" setup>
+import { DICT_TYPE } from '@/utils/dict'
+import { formatDate } from '@/utils/formatTime'
+import { propTypes } from '@/utils/propTypes'
+import * as CustomerSuggestionApi from '@/api/crm/customer-suggestion'
+
+defineOptions({ name: 'CustomerSuggestionDetail' })
+
+const { query } = useRoute() // 查询参数
+
+const props = defineProps({
+  id: propTypes.number.def(undefined)
+})
+const detailLoading = ref(false) // 表单的加载中
+const detailData = ref<any>({}) // 详情数据
+const queryId = query.id as unknown as number // 从 URL 传递过来的 id 编号
+
+/** 获得数据 */
+const getInfo = async () => {
+  detailLoading.value = true
+  try {
+    detailData.value = await CustomerSuggestionApi.getCustomerSuggestion(props.id || queryId)
+  } finally {
+    detailLoading.value = false
+  }
+}
+defineExpose({ open: getInfo }) // 提供 open 方法，用于打开弹窗
+
+/** 初始化 **/
+onMounted(() => {
+  getInfo()
+})
+</script>
diff --git a/src/views/crm/customer-suggestion/index.vue b/src/views/crm/customer-suggestion/index.vue
new file mode 100644
index 000000000..5027fd5de
--- /dev/null
+++ b/src/views/crm/customer-suggestion/index.vue
@@ -0,0 +1,296 @@
+<template>
+  <doc-alert title="审批接入（业务表单）" url="https://doc.iocoder.cn/bpm/use-business-form/" />
+
+  <ContentWrap>
+    <!-- 搜索工作栏 -->
+    <el-form
+      ref="queryFormRef"
+      :inline="true"
+      :model="queryParams"
+      class="-mb-15px"
+      label-width="68px"
+    >
+
+      <el-form-item label="客户" prop="customerId">
+        <el-select
+          v-model="queryParams.customerId"
+          class="!w-240px"
+          clearable
+          lable-key="name"
+          placeholder="请选择客户"
+          value-key="id"
+          @keyup.enter="handleQuery"
+        >
+          <el-option
+            v-for="item in customerList"
+            :key="item.id"
+            :label="item.name"
+            :value="item.id!"
+          />
+        </el-select>
+      </el-form-item>
+
+        <el-form-item label="反馈部门" prop="feedbackDeptId">
+          <el-tree-select
+            v-model="queryParams.feedbackDeptId"
+            class="!w-240px"
+            :data="deptList"
+            :props="defaultProps"
+            check-strictly
+            node-key="id"
+            placeholder="请选择部门"
+          />
+        </el-form-item>
+
+      <el-form-item label="反馈人" prop="feedbackUserId">
+        <el-select
+          v-model="queryParams.feedbackUserId"
+          class="!w-240px"
+          clearable
+          lable-key="name"
+          placeholder="请选择反馈人"
+          value-key="id"
+        >
+          <el-option
+            v-for="item in userList"
+            :key="item.id"
+            :label="item.nickname"
+            :value="item.id!"
+          />
+        </el-select>
+      </el-form-item>
+
+      <el-form-item label="处理状态" prop="status">
+        <el-select
+          v-model="queryParams.status"
+          class="!w-240px"
+          clearable
+          placeholder="请选择处理状态"
+        >
+          <el-option
+            v-for="dict in getIntDictOptions(DICT_TYPE.BPM_PROCESS_INSTANCE_STATUS)"
+            :key="dict.value"
+            :label="dict.label"
+            :value="dict.value"
+          />
+        </el-select>
+      </el-form-item>
+
+      <el-form-item label="流程编号" prop="processInstanceId">
+        <el-input
+          v-model="queryParams.processInstanceId"
+          class="!w-240px"
+          clearable
+          placeholder="请输入流程编号"
+          @keyup.enter="handleQuery"
+        />
+      </el-form-item>
+
+      <el-form-item label="创建时间" prop="createTime">
+        <el-date-picker
+          v-model="queryParams.createTime"
+          :default-time="[new Date('1 00:00:00'), new Date('1 23:59:59')]"
+          class="!w-240px"
+          end-placeholder="结束日期"
+          start-placeholder="开始日期"
+          type="daterange"
+          value-format="YYYY-MM-DD HH:mm:ss"
+        />
+      </el-form-item>
+
+      <el-form-item>
+        <el-button @click="handleQuery">
+          <Icon class="mr-5px" icon="ep:search" />
+          搜索
+        </el-button>
+        <el-button @click="resetQuery">
+          <Icon class="mr-5px" icon="ep:refresh" />
+          重置
+        </el-button>
+        <el-button  type="primary" @click="handleCreate()" v-hasPermi="['crm:customer-suggestion:create']">
+          <Icon class="mr-5px" icon="ep:plus" />
+          新增
+        </el-button>
+
+        <el-button plain type="success"  @click="handleExport" :loading="exportLoading" v-hasPermi="['crm:customer-suggestion:export']">
+          <Icon icon="ep:download" class="mr-5px" /> 导出
+        </el-button>
+
+      </el-form-item>
+    </el-form>
+  </ContentWrap>
+
+  <!-- 列表 -->
+  <ContentWrap>
+    <el-table v-loading="loading" :data="list">
+      <el-table-column align="center" label="ID" prop="id" />
+      <el-table-column align="center" label="客户姓名" prop="customerName" />
+      <el-table-column align="center" label="反馈部门" prop="feedbackDeptName" />
+      <el-table-column align="center" label="反馈人" prop="feedbackUserName" />
+      <el-table-column align="center" label="反馈问题" prop="feedbackProblem" />
+      <el-table-column align="center" label="建议" prop="suggestion" />
+      <el-table-column align="center" label="处理状态" prop="status">
+        <template #default="scope">
+          <dict-tag :type="DICT_TYPE.BPM_PROCESS_INSTANCE_STATUS" :value="scope.row.status" />
+        </template>
+      </el-table-column>
+      <el-table-column align="center" label="创建人" prop="creatorName" />
+      <el-table-column
+        :formatter="dateFormatter"
+        align="center"
+        label="创建时间"
+        prop="createTime"
+        width="180"
+      />
+      <el-table-column align="center" label="操作" width="200">
+        <template #default="scope">
+          <el-button
+            v-hasPermi="['crm:customer-suggestion:query']"
+            link
+            type="primary"
+            @click="handleDetail(scope.row)"
+          >
+            详情
+          </el-button>
+          <el-button
+            v-hasPermi="['crm:customer-suggestion:query']"
+            link
+            type="primary"
+            @click="handleProcessDetail(scope.row)"
+          >
+            进度
+          </el-button>
+
+        </template>
+      </el-table-column>
+    </el-table>
+    <!-- 分页 -->
+    <Pagination
+      v-model:limit="queryParams.pageSize"
+      v-model:page="queryParams.pageNo"
+      :total="total"
+      @pagination="getList"
+    />
+  </ContentWrap>
+</template>
+
+<script lang="ts" setup>
+import { DICT_TYPE, getIntDictOptions } from '@/utils/dict'
+import { dateFormatter } from '@/utils/formatTime'
+import * as CustomerSuggestionApi from '@/api/crm/customer-suggestion'
+import * as CustomerApi from '@/api/crm/customer'
+import * as DeptApi from '@/api/system/dept'
+import * as UserApi from '@/api/system/user'
+import {defaultProps, handleTree} from "@/utils/tree"
+import download from '@/utils/download'
+
+defineOptions({ name: 'CustomerSuggestionList' })
+
+const message = useMessage() // 消息弹窗
+const router = useRouter() // 路由
+const { t } = useI18n() // 国际化
+const loading = ref(false) // 列表的加载中
+const total = ref(0) // 列表的总页数
+const list = ref([]) // 列表的数据
+const queryParams = reactive({ //查询条件
+  pageNo: 1,
+  pageSize: 10,
+  customerId:undefined,
+  feedbackDeptId:undefined,
+  feedbackUserId:undefined,
+  createTime: [],
+  processInstanceId:undefined,
+  status: undefined
+})
+const queryFormRef = ref() // 搜索的表单
+const exportLoading = ref(false) // 导出的加载中
+const customerList = ref([] as CustomerApi.CustomerVO[]) // 客户列表
+const deptList = ref([] as DeptApi.DeptVO[]) //部门列表
+const userList = ref([] as UserApi.UserVO[]) //用户列表
+
+/** 查询列表 */
+const getList = async () => {
+  loading.value = true
+  try {
+    const data = await CustomerSuggestionApi.getCustomerSuggestionPage(queryParams)
+    list.value = data.list
+    total.value = data.total
+  } finally {
+    loading.value = false
+  }
+}
+
+/** 搜索按钮操作 */
+const handleQuery = () => {
+  queryParams.pageNo = 1
+  getList()
+}
+
+/** 重置按钮操作 */
+const resetQuery = () => {
+  queryFormRef.value.resetFields()
+  handleQuery()
+}
+
+/** 添加操作 */
+const handleCreate = () => {
+  router.push({ name: 'CustomerSuggestionCreate' })
+}
+
+/** 详情操作 */
+const handleDetail = (row: CustomerSuggestionApi.CustomerSuggestionVO) => {
+  router.push({
+    name: 'CustomerSuggestionDetail',
+    query: {
+      id: row.id
+    }
+  })
+}
+
+
+/** 审批进度 */
+const handleProcessDetail = (row) => {
+  router.push({
+    name: 'BpmProcessInstanceDetail',
+    query: {
+      id: row.processInstanceId
+    }
+  })
+}
+
+// fix: 列表不刷新的问题。
+watch(
+  () => router.currentRoute.value,
+  () => {
+    getList()
+  }
+)
+
+
+/** 导出按钮操作 */
+const handleExport = async () => {
+  try {
+    // 导出的二次确认
+    await message.exportConfirm()
+    // 发起导出
+    exportLoading.value = true
+    const data = await CustomerSuggestionApi.exportCustomerSuggestion(queryParams)
+    download.excel(data, '客户建议.xls')
+  } catch {
+  } finally {
+    exportLoading.value = false
+  }
+}
+
+/** 初始化 **/
+onMounted(async () => {
+  // 查询客户建议列表
+  await getList()
+  // 查询客户列表
+  customerList.value = await CustomerApi.getCustomerSimpleList()
+  // 加载部门树
+  deptList.value = handleTree(await DeptApi.getSimpleDeptList())
+  // 加载用户
+  userList.value = await UserApi.getSimpleUserList()
+})
+</script>